Privacy Policy

Effective Date: July 06, 2026

At OWEN TRENDS LTD, we take the privacy of our customers and website visitors seriously. This Privacy Policy explains how we handle personal information when you browse owentrends.net, purchase women’s clothing, contact our team, or otherwise interact with our online store.

We aim to collect only information that is reasonably necessary for operating our business, fulfilling customer orders, providing support, maintaining website security, and meeting applicable legal obligations.

1. Business Information

The website owentrends.net is operated by:

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

For the purposes of applicable data protection legislation, OWEN TRENDS LTD is responsible for personal information processed through our website and services.

2. Information We May Receive

The information we handle depends on how you interact with our store.

Information Provided During Checkout

When you purchase from us, we may receive information such as:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Items ordered

• Order value

• Delivery preferences

• Transaction reference

• Information necessary to manage returns or refunds

Information You Provide to Customer Support

When you contact us, we may retain information contained in your communication, including your name, contact details, order information, and the details of your enquiry.

Technical Information

When you access our website, certain technical information may be generated automatically, such as:

• IP address

• Device type

• Browser information

• Operating system

• General geographic or regional information

• Pages viewed

• Website access times

• Referring pages

• Basic interaction and performance information

This information helps us maintain and improve the operation of our website.

3. How We Obtain Information

Most personal information is collected directly from you when you:

• Create or use an account, where available.

• Place an order.

• Enter information during checkout.

• Contact customer support.

• Subscribe to communications where offered.

• Submit information through a website form.

Some technical information may be generated automatically when you use our website.

Where information is obtained from another source, we will provide relevant privacy information where required by applicable law.

4. Why We Process Personal Information

We may use information for the following business purposes:

Processing Purchases

We use customer information to receive, confirm, and fulfil orders, including arranging delivery and providing order-related communications.

Customer Service

Information may be used to respond to questions, investigate problems, assist with returns, and handle other customer requests.

Payments and Refunds

Relevant information may be used to confirm transactions, support payment processing, and administer refunds or other payment-related matters.

Website Operations

Technical information may be used to maintain website functionality, troubleshoot problems, monitor performance, and improve the online shopping experience.

Security and Fraud Prevention

Information may be reviewed where reasonably necessary to identify suspicious activity, prevent unauthorised transactions, protect accounts, and safeguard our website.

Legal and Business Records

We may retain and use relevant information to comply with legal, accounting, tax, regulatory, and dispute-resolution requirements.

5. Our Legal Grounds for Processing

Where UK data protection law applies, we rely on an appropriate lawful basis for each relevant processing activity.

Depending on the circumstances, this may include:

Performance of a contract
We need certain information to accept and fulfil an order, arrange delivery, provide customer service, and complete related transactions.

Legal obligations
Some information must be retained or disclosed because applicable law requires us to do so.

Legitimate interests
We may process information where necessary for legitimate business interests, such as protecting our website, preventing fraud, managing customer enquiries, and improving our services, provided those interests are not overridden by applicable individual rights.

Consent
Where consent is legally required, we will ask for it before carrying out the relevant processing. You may withdraw consent at any time.

6. Information We Share

We do not sell customer personal information as part of our ordinary business operations.

We may provide relevant information to service providers where necessary to operate our store or fulfil an order.

These may include:

• Payment processors

• Ecommerce and hosting providers

• Delivery companies

• Customer support services

• Website analytics providers

• Security and fraud-prevention services

• Professional advisers

• Government bodies or regulators where legally required

We aim to disclose only information that is reasonably necessary for the relevant service or legal purpose.

7. Payment Information

Payments made through owentrends.net may be handled by third-party payment providers.

Payment providers may collect and process payment information directly in accordance with their own security procedures and privacy terms.

For security reasons, we do not ask customers to provide complete card numbers, CVV codes, banking passwords, or one-time authentication codes by email or telephone.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website usage, maintain security, and improve website performance.

Certain cookies may be provided by third-party services used on our website.

Where consent is required for non-essential cookies, appropriate choices will be provided.

For more information, please review our Cookie Policy.

9. Data Retention

We do not keep personal information indefinitely.

The period for which information is retained depends on its purpose and the nature of our relationship with you.

For example:

• Order and transaction information may be retained for accounting, tax, customer service, and legal purposes.

• Customer communications may be retained for as long as reasonably necessary to resolve the relevant matter and maintain appropriate records.

• Technical information may be retained according to the requirements and configuration of the relevant website or security service.

• Marketing preferences may be retained until you unsubscribe or the information is otherwise no longer required.

When information is no longer reasonably required, we will take appropriate steps to securely delete, anonymise, or otherwise dispose of it.

10. Keeping Information Secure

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

Security measures may include access controls, secure website technologies, service-provider safeguards, and procedures designed to limit access to information to those who reasonably need it.

No internet-based system can be guaranteed to be completely secure. Customers should also take reasonable precautions when using online services.

11. International Processing

Some companies that provide services to us may process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that applicable legal requirements are followed and that appropriate safeguards are in place where required.

12. Marketing

Where we are permitted to do so, we may use contact information to provide information about products, promotions, or other relevant updates.

Where applicable law requires consent, we will obtain the appropriate consent before sending marketing communications.

You can stop receiving marketing communications by following the unsubscribe instructions in the relevant message or by contacting us directly.

Order confirmations, delivery notifications, refund information, and other necessary service communications are not treated as optional marketing messages.

13. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights including:

• The right to request access to your personal information.

• The right to ask us to correct inaccurate information.

• The right to request deletion in certain circumstances.

• The right to request restriction of processing in certain circumstances.

• The right to object to certain processing activities.

• The right to request portability of certain information.

• The right to withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions. ICO guidance identifies access, rectification, erasure, restriction, objection and portability among the relevant data protection rights.

14. How to Make a Privacy Request

If you would like to exercise an applicable privacy right or ask us how your information is being used, please contact:

Email: payment@owentrends.net
Phone: +44 7462297900

Please provide enough information for us to understand your request. We may ask for reasonable verification information before releasing or changing personal data.

We will handle valid requests within the timeframe required by applicable law.

15. Children’s Information

Our website is intended for general consumers and is not deliberately designed to collect personal information from children.

If we become aware that personal information has been submitted by a child in circumstances where collection is not permitted, we will take reasonable steps to review and address the situation.

16. Links to Other Websites

Our website may occasionally contain links to third-party websites or services.

Those websites operate independently and may have their own privacy practices.

We encourage you to read the privacy information of any external website before providing personal information. OWEN TRENDS LTD is not responsible for the privacy practices of third-party websites that we do not control.

17. Complaints

If you have concerns about our handling of personal information, we encourage you to contact us first so that we can understand and address your concern.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.

We aim to deal with privacy concerns fairly and transparently.

18. Updates to This Policy

We may revise this Privacy Policy when our website, services, technology, business arrangements, or applicable legal requirements change.

When we make a material update, the revised version will be made available on this page together with a new effective date where appropriate.

We recommend checking this page periodically to remain informed about how we handle personal information.

19. Contact Details

For questions about this Privacy Policy or our handling of personal information, please contact:

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

We aim to keep our privacy practices clear, accessible, and understandable to our customers.

Last Updated: July 06, 2026