Terms of Service

Effective Date: July 06, 2026

Welcome to OWEN TRENDS LTD. These Terms of Service set out the terms that apply when you access owentrends.net, browse our women’s fashion collections, or purchase products through our online store.

By using our website or placing an order, you agree to comply with these Terms. Please read them carefully before making a purchase.

1. Company Information

owentrends.net is operated by:

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

In these Terms, “OWEN TRENDS LTD”, “we”, “us”, and “our” refer to the operator of the website. “Customer”, “you”, and “your” refer to anyone using the website or purchasing our products.

2. Website Use

You may use owentrends.net for lawful purposes and for personal shopping.

When using our website, you agree not to:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with website security or operation.

• Access areas or information that you are not authorised to access.

• Introduce viruses, malicious software, or harmful code.

• Use automated methods to improperly collect website content.

• Misuse our website, products, or services.

• Submit information that is knowingly false or misleading.

We may restrict access where reasonably necessary to protect our website, customers, or business.

3. Product Listings

We aim to present product information as accurately as reasonably possible.

Product pages may contain information about:

• Product descriptions

• Available sizes

• Colours

• Materials

• Fit

• Product photographs

• Prices

• Availability

Colours displayed on your device may differ slightly from the actual product because of individual screen settings and display technology.

Product availability can change without notice because stock levels may vary.

Where a product is unavailable after an order has been submitted, we will contact you and provide an appropriate resolution.

4. Product Pricing

Prices displayed on our website are the prices applicable to the relevant products at the time of purchase, subject to obvious errors.

Any applicable delivery charges and other mandatory costs will be shown before you complete checkout.

If an obvious pricing error affects an order, we may contact you before fulfilling the order to clarify the situation.

5. Placing an Order

You can purchase products by selecting an item, choosing the relevant size or variation, adding it to your cart, and completing the checkout process.

Before submitting an order, please carefully review:

• Product selection

• Size and quantity

• Delivery details

• Billing details

• Contact information

• Delivery option

• Total amount payable

After submission, you will normally receive an order confirmation by email.

An order confirmation acknowledges that we have received your order request. We may need to contact you if there is an issue preventing fulfilment.

6. Order Verification

We may carry out reasonable checks before fulfilling an order.

An order may require further review where there are concerns involving:

• Payment authorisation

• Product availability

• Incorrect information

• Delivery details

• Suspected fraudulent activity

• Technical or pricing errors

If we cannot fulfil an order, we will contact you and provide an appropriate resolution, including a refund where applicable.

7. Payment

Payment must be successfully authorised before an order can normally be processed.

The payment methods available to you will be displayed during checkout.

Payments may be processed through independent payment service providers. These providers may have their own terms, privacy notices, and security procedures.

For your protection, please do not send payment card numbers, security codes, passwords, or authentication codes to us by email or telephone.

8. Payment Problems

If your payment is declined or cannot be completed, possible causes may include:

• Incorrect payment information

• Insufficient funds

• Expired card details

• Bank restrictions

• Security verification

• Payment provider issues

• Technical interruptions

If you believe that you have been charged but your order was not completed, please contact us before submitting another payment so that we can check the transaction.

9. Delivery

Orders will be prepared and dispatched using the delivery method selected or made available at checkout.

Estimated delivery information is provided before or during checkout where applicable.

Delivery times may vary due to:

• Carrier operations

• Public holidays

• Severe weather

• Transportation disruption

• High seasonal demand

• Customs procedures

• Incorrect delivery information

• Circumstances outside our reasonable control

We will take reasonable steps to assist with delivery issues.

10. Delivery Information

Customers are responsible for ensuring that their delivery details are complete and accurate.

If you identify an error after placing an order, please contact us promptly at:

payment@owentrends.net

We will try to assist before dispatch, but we cannot guarantee that changes can be made after an order has entered processing or been handed to the carrier.

11. Delivery Issues

If an order appears to be delayed, lost, or incorrectly delivered, please contact us with your order details.

Where appropriate, we may communicate with the relevant delivery provider to investigate the issue.

If a parcel is returned because the delivery information provided was incorrect or incomplete, we may contact you regarding available options and any applicable additional delivery arrangements.

Your statutory consumer rights remain unaffected.

12. Returns and Exchanges

Returns and exchanges are handled according to our Returns & Exchanges Policy.

Eligible items should generally be returned in an appropriate condition and within the applicable return period.

For qualifying online purchases, consumers may have statutory cancellation rights under UK consumer law.

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us so that we can review the issue and provide an appropriate remedy.

Nothing in our returns procedure is intended to remove or restrict statutory consumer rights.

13. Cancellation Rights

For qualifying distance purchases, UK consumers generally have a statutory right to cancel within the applicable cancellation period, subject to legal exceptions.

Additional details about cancellation, return procedures, and refunds are provided in our Returns & Exchanges Policy.

Certain categories of goods may be subject to statutory exceptions where applicable.

14. Refunds

Where a refund is due, it will generally be issued through the original payment method.

Refund processing may take additional time depending on the relevant bank or payment service provider.

Where a statutory refund is required, it will be handled in accordance with applicable UK consumer law.

15. Promotions

We may occasionally offer promotional codes, discounts, seasonal offers, or other special promotions.

Individual promotions may have specific conditions, such as:

• Validity periods

• Eligible products

• Minimum purchase requirements

• Usage limitations

• Stock restrictions

The terms of a particular promotion will apply as communicated with that promotion.

Promotional conditions do not override statutory consumer protections.

16. Intellectual Property

All or substantially all content made available through owentrends.net, including our original:

• Text

• Product descriptions

• Images

• Graphics

• Logos

• Website design

• Page layouts

• Visual materials

is owned by, licensed to, or used with permission by OWEN TRENDS LTD.

You may view and use website content for normal personal shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or republish our protected website materials without appropriate permission, except where permitted by law.

17. Third-Party Services

Our website may rely on external providers for certain functions, including:

• Payment processing

• Website hosting

• Delivery services

• Analytics

• Security

• Ecommerce functionality

• Customer support

These providers may operate independently and may have their own terms and privacy policies.

Where appropriate, third-party services may process information necessary to provide their particular service.

18. Website Availability

We aim to maintain a reliable website, but we cannot guarantee that owentrends.net will always be available without interruption.

Access may occasionally be affected by:

• Maintenance

• Technical faults

• Hosting problems

• Security measures

• Network interruptions

• Software updates

• Events outside our reasonable control

We may make changes to website features or functionality where reasonably necessary.

19. User Communications

If you contact us through email, contact forms, or other available communication channels, you agree that the information you provide should be accurate and relevant to your enquiry.

We may retain customer communications where reasonably necessary for customer service, order administration, dispute resolution, security, or legal purposes.

Personal information is handled according to our Privacy Policy.

20. Limitation of Liability

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful.

Nothing in these Terms affects statutory rights relating to products that are faulty, unsafe, misdescribed, or otherwise fail to meet applicable legal requirements.

To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.

21. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances that are beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• Severe weather

• Transport disruption

• Government action

• Labour disruption

• Major technical failures

• Internet or telecommunications failures

• Other unforeseen events

Where such circumstances affect an order, we will take reasonable steps to communicate with affected customers where appropriate.

22. Privacy

Personal information collected through our website is handled according to our Privacy Policy.

Information may be used to process purchases, arrange deliveries, provide customer support, administer returns and refunds, maintain security, prevent fraud, and comply with applicable legal obligations.

23. Complaints

If you have a concern about our products, website, order processing, payment, delivery, returns, or customer service, please contact us directly.

We aim to review customer complaints fairly and provide a clear response.

Email: payment@owentrends.net
Phone: +44 7462297900

When contacting us about an existing order, please provide your order number where possible.

24. Changes to These Terms

We may revise these Terms from time to time when there are changes to our website, services, business operations, or applicable legal requirements.

The current version will be published on owentrends.net.

The effective date shown at the beginning of the Terms indicates when the current version takes effect.

25. Governing Law

These Terms are governed by applicable law in the United Kingdom.

Nothing in these Terms prevents a consumer from relying on mandatory consumer protection rights available under the law that applies to their circumstances.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact:

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

We aim to provide clear information and a straightforward shopping experience for all customers using our online store.

Last Updated: July 06, 2026