Shipping Policy

Effective Date: July 06, 2026

At OWEN TRENDS LTD, we understand that reliable delivery is an important part of online shopping. This Shipping Policy explains how orders placed through owentrends.net are prepared, dispatched, and delivered.

1. Processing Your Order

After your payment has been successfully confirmed, your order will enter our fulfilment process.

We generally aim to prepare orders for dispatch within 1–3 business days.

Processing may take longer during weekends, UK public holidays, promotional periods, or times of unusually high order volume.

Once your order leaves our fulfilment process, available shipment information will be sent to the email address associated with your order.

2. Available Delivery Services

The delivery options available for your order will depend on the destination and current carrier services.

Where available, you may see different delivery options during checkout.

The applicable delivery method, estimated timeframe, and shipping charge will be shown before you submit payment.

3. Estimated Delivery Time

Estimated delivery periods may vary depending on the delivery destination and selected service.

As a general guide:

These are estimated timeframes rather than guaranteed delivery dates.

Carrier delays, public holidays, severe weather, transportation interruptions, customs processing, and other circumstances may affect the actual delivery date.

4. Shipping Charges

The delivery charge applicable to your order will be calculated and displayed during checkout.

Shipping costs may depend on factors including:

• Destination

• Delivery service

• Order characteristics

• Current promotional offers

• Other applicable delivery conditions

You will be able to review the applicable shipping charge before completing your purchase.

5. Dispatch Confirmation and Tracking

Once your order has been dispatched, we may send a confirmation email containing available delivery information.

If your selected service includes tracking, a tracking reference may be provided.

Tracking information may not become active immediately after dispatch. Please allow the carrier reasonable time to register the shipment in its tracking system.

6. Correct Delivery Details

Please check your delivery information carefully before completing checkout.

A complete address should normally include:

• Recipient name

• House or building number

• Street

• Town or city

• County or region where applicable

• Postcode

• Contact information

If you notice an error after placing your order, contact us promptly at payment@owentrends.net.

We will try to help where possible, although changes may not be available after an order has entered fulfilment or been dispatched.

7. Delivery Attempts

If a carrier cannot complete delivery, it may leave instructions, attempt delivery again, or return the parcel according to its procedures.

If a parcel is returned to us because of incorrect or incomplete delivery information, refusal of delivery, or another customer-related delivery issue, we may contact you to determine the appropriate next step.

Additional delivery charges may apply where permitted by applicable law.

8. Delayed Orders

Delivery estimates are provided as guidance and can occasionally be affected by circumstances outside our reasonable control.

Examples include:

• Carrier network disruption

• Severe weather

• Public holidays

• High seasonal demand

• Transportation delays

• Customs processing

• Incorrect address details

• Unexpected technical or operational problems

If your order has passed the expected delivery period, please contact our customer support team with your order number so that we can investigate.

9. Missing Deliveries

If your tracking information states that an order has been delivered but you cannot locate it, please check:

• The delivery location you provided

• Safe-place instructions

• With household members

• With neighbours

• Any delivery notice left by the carrier

If you are still unable to locate the parcel, contact us at payment@owentrends.net.

We may request relevant information and, where appropriate, work with the delivery provider to investigate.

10. Damaged Parcels

If your parcel arrives with visible external damage, please notify us as soon as reasonably possible.

Where appropriate, photographs of the packaging and affected items may help us assess the issue and communicate with the delivery provider.

Please retain the packaging until the matter has been reviewed where reasonably possible.

11. Incorrect or Missing Products

If an order contains an incorrect product or an item is missing, please contact us promptly.

Please provide:

• Order number

• Name used for the purchase

• Product concerned

• Description of the issue

• Photographs where relevant

We will review the order information and provide an appropriate solution.

12. International Orders

Where international delivery is offered, the available countries and delivery options will be displayed during checkout.

International shipments may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, charges imposed by the destination country may be payable by the recipient.

International delivery times can also vary because of customs clearance and local delivery operations.

13. Customs and Import Requirements

For international shipments, the customer is responsible for providing accurate delivery information and complying with applicable requirements in the destination country.

Customs authorities may delay a shipment for inspection or require additional information.

We cannot guarantee the exact time required for customs processing.

14. Changing or Cancelling an Order

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order is dispatched.

Once an order has entered fulfilment or has been handed to the carrier, changes may no longer be possible.

Applicable statutory cancellation and return rights are not affected. Please see our Returns & Exchanges Policy for further information.

15. Delivery and Consumer Protection

This Shipping Policy does not remove or restrict any statutory consumer rights that apply to your purchase.

Where applicable law provides specific rights or remedies relating to delivery, those rights will continue to apply.

16. Contact Our Team

For questions regarding delivery, tracking, shipping charges, or an existing order, please contact:

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

When contacting us about an order, please include your order number so we can assist you efficiently.

Last Updated: July 06, 2026