Secure Payment

Effective Date: July 06, 2026

At OWEN TRENDS LTD, protecting the security of our customers’ payment information is an important part of providing a reliable online shopping experience.

When you place an order through owentrends.net, payment information is handled through secure payment processing systems and trusted payment service providers where applicable.

1. Secure Checkout

Our checkout process is designed to protect information transmitted between your device and our website.

Where supported by your browser and connection, information submitted through our website is transmitted using industry-standard secure communication technologies.

We recommend checking that your browser displays a secure connection when entering personal or payment-related information.

2. Payment Methods

The payment options available to you will be displayed during checkout.

Depending on availability, these may include:

• Major credit cards

• Debit cards

• Other electronic payment methods supported by our payment providers

Available payment methods may vary according to location, currency, device, and other checkout conditions.

3. Third-Party Payment Providers

Payment transactions may be processed by independent third-party payment service providers.

These providers use their own systems and security measures to process payment transactions.

Depending on the payment method selected, you may be redirected to, or interact directly with, a third-party payment environment to complete your purchase.

The relevant payment provider may process payment information according to its own privacy policy and terms.

4. Payment Information

For payment security, we do not ask customers to send sensitive payment credentials through ordinary email or telephone communications.

Please do not send us:

• Full credit or debit card numbers

• Card security codes or CVV numbers

• Online banking passwords

• Payment account passwords

• One-time verification codes

• Other authentication credentials

If someone requests this information while claiming to represent OWEN TRENDS LTD, please do not provide it and contact us through our official contact details.

5. Payment Authorisation

When an order is submitted, the selected payment method may undergo an authorisation or verification process.

A transaction may be declined for reasons including:

• Incorrect payment details

• Insufficient funds

• Expired payment information

• Bank restrictions

• Security verification

• Fraud-prevention checks

• Payment provider limitations

• Temporary technical issues

If your payment cannot be authorised, the order may not be completed.

6. Fraud Prevention

We may use reasonable security and fraud-prevention procedures to protect customers and our business.

Transactions may be reviewed where information appears unusual, inconsistent, unauthorised, or potentially fraudulent.

Where necessary, we may request reasonable information to verify an order.

We reserve the right to delay, decline, or cancel a transaction where there are reasonable grounds to believe that it may involve fraud, unauthorised activity, or another unlawful transaction.

Where a payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged where applicable.

7. Payment Confirmation

After a successful purchase, an order confirmation will normally be sent to the email address provided during checkout.

The confirmation may contain:

• Order number

• Products purchased

• Quantity

• Order total

• Delivery information

• Payment status

Please review the confirmation and contact us promptly if any information appears incorrect.

8. Unexpected Payment Activity

If you believe that your payment has been processed but you have not received an order confirmation, please contact us before submitting another payment.

Similarly, if you notice an unexpected charge that appears to relate to an order placed through our website, please contact our customer support team so we can investigate.

We recommend retaining relevant transaction information when contacting us.

9. Duplicate Transactions

If your bank statement appears to show multiple charges for the same order, some entries may represent temporary payment authorisations rather than completed transactions.

If you believe that an actual duplicate payment has been taken, please contact us with the relevant order information.

We will review the transaction and arrange an appropriate correction or refund where a duplicate charge has occurred.

10. Refund Security

Approved refunds will generally be returned through the original payment method used for the purchase.

This helps reduce the risk of funds being redirected to an unauthorised account.

The time required for a refund to appear in your account may vary according to your bank or payment service provider.

11. Customer Security Recommendations

To help protect your account and payment information, we recommend that you:

• Use a secure and private internet connection when making purchases.

• Keep your device and browser updated.

• Do not share payment credentials with others.

• Avoid sending sensitive payment information through unsecured communications.

• Check your order confirmation after completing a purchase.

• Contact us if you notice suspicious activity related to an order.

12. Data Protection

Information associated with purchases and payments is handled in accordance with our Privacy Policy.

We may process relevant information to:

• Complete transactions

• Fulfil orders

• Provide customer support

• Process refunds

• Prevent fraud

• Maintain transaction records

• Meet applicable legal and regulatory requirements

We seek to limit access to personal information to circumstances where it is reasonably required for legitimate business or legal purposes.

13. Changes to Payment Security Procedures

Payment technologies, providers, and security procedures may change as our website and services develop.

We may update our payment systems or introduce additional security measures where reasonably necessary.

Any material changes to this Secure Payment information will be reflected on this page where appropriate.

14. Contact Information

If you have questions about payment security, a transaction, or an order placed through our website, please contact:

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

For order-related enquiries, please include your order number whenever possible.

Last Updated: July 06, 2026