Frequently Asked Questions

Effective Date: July 06, 2026

Welcome to OWEN TRENDS. We have put together the answers below to help you understand our products, ordering process, delivery, payments, and after-sales service.

1. What type of products do you sell?

OWEN TRENDS is an online women’s fashion store offering a range of clothing for different styles and occasions.

Product availability, colours, sizes, materials, and other specifications are shown on the relevant product page where applicable.

2. How can I find product information?

Each product page may provide information about the item’s:

• Description

• Available sizes

• Colour options

• Materials

• Fit

• Price

• Availability

We recommend reviewing the full product information before placing your order.

3. How do I place an order?

To make a purchase, select the product and preferred options, add the item to your shopping bag, and proceed to checkout.

At checkout, you will be asked to provide the required delivery and payment information. Please review your order carefully before confirming the purchase.

After a successful order, we normally send an order confirmation to the email address provided during checkout.

4. Can I place an order without contacting customer service?

Yes. Orders can normally be placed directly through owentrends.net.

Our customer support team is available if you need help with product information, sizing, payment, delivery, or another part of the shopping process.

5. How do I choose the right size?

Please consult our Size Guide before ordering.

We recommend comparing your own measurements with the measurements provided rather than relying solely on the size you usually purchase, as fit can vary between different garment designs.

If product-specific sizing information is available, please use that information alongside the general Size Guide.

6. When will my order be processed?

After payment has been successfully confirmed, orders are generally prepared for dispatch within 1–3 business days.

Processing may take longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

7. How long will delivery take?

As a general estimate:

• Standard Delivery: 3–7 business days

• Express Delivery: 1–3 business days

These timeframes are estimates and may be affected by carrier operations, public holidays, weather, customs procedures, or other circumstances.

The available delivery options and applicable charges will be shown at checkout.

8. Will I receive tracking information?

Where tracking is available for your selected delivery service, tracking information may be provided after dispatch.

Please note that tracking details may take some time to become active after the parcel has been handed to the carrier.

9. What should I do if my order is late?

If your order has not arrived within the expected delivery period, please contact us at:

payment@owentrends.net

Please include your order number so that we can review the delivery information and assist you.

10. What if my tracking says delivered but I haven’t received the parcel?

Please check your delivery address, safe places, household members, neighbours, and any delivery notification left by the carrier.

If the parcel still cannot be located, contact us with your order number. We may work with the relevant delivery provider to investigate the delivery status.

11. Can I change my delivery address after ordering?

Please contact us as soon as possible if you notice an error in your delivery details.

We can try to make changes before the order has been dispatched, but we cannot guarantee that an address can be changed after fulfilment or dispatch has begun.

12. What payment methods are available?

Payment options available for your particular order will be displayed during checkout.

These may include major credit cards, debit cards, and other electronic payment methods supported by our payment providers.

13. Why was my payment declined?

A payment can be declined for several reasons, including:

• Incorrect payment details

• Insufficient funds

• Expired payment information

• Bank restrictions

• Security verification

• Payment provider restrictions

• Temporary technical problems

If the problem continues, we recommend contacting your bank or payment provider.

14. Is online payment secure?

We use secure payment processing arrangements and may work with established third-party payment providers to process transactions.

For your protection, never send full card details, CVV codes, passwords, or authentication codes to us by email or telephone.

15. I was charged but did not receive an order confirmation. What should I do?

Please check your email inbox and spam or junk folder first.

If you still cannot find an order confirmation, contact us before attempting another payment.

We can review the available order and payment information to determine whether your transaction was completed.

16. Can I cancel an order?

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before an order is processed or dispatched.

For qualifying online purchases, statutory cancellation rights may also apply. Please refer to our Returns & Exchanges Policy for further information.

17. Can I return an item if I change my mind?

Eligible purchases may generally be returned in accordance with our Returns & Exchanges Policy.

For qualifying online purchases, UK consumers generally have statutory cancellation rights, subject to applicable legal exceptions.

Please contact us before sending your return so that we can provide the appropriate instructions.

18. What condition should returned clothing be in?

Returned clothing should generally remain:

• Unworn

• Unwashed

• Unaltered

• Free from stains or noticeable odours

• In suitable original condition

• With original tags where applicable

You may inspect an item as reasonably necessary to determine its nature, characteristics, and fit.

Applicable statutory rights for faulty or incorrectly supplied goods are not affected.

19. Can I exchange an item for another size?

Where stock permits, eligible items may be exchanged for another available size or variation.

If the requested replacement is unavailable, we may provide another appropriate solution, such as a refund where applicable.

Please contact our support team before returning an item for an exchange.

20. What if my item arrives damaged or faulty?

Please contact us as soon as reasonably possible if an item arrives damaged, faulty, incorrect, or does not conform to its description.

Please provide your order number and, where useful, photographs showing the issue.

We will review the matter and provide an appropriate remedy in accordance with applicable consumer law.

21. How are refunds processed?

Approved refunds are generally returned to the original payment method.

After a refund has been processed by us, your bank or payment provider may require additional time before the funds appear in your account.

22. Do I have to pay return postage?

For a change-of-mind return, return delivery costs may generally be the customer’s responsibility unless otherwise stated or applicable law requires otherwise.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it.

Your statutory consumer rights are not affected.

23. Do you ship internationally?

International delivery may be available to selected destinations.

The destinations and shipping options available for your order will be displayed at checkout.

International orders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

24. Are customs charges included in the order total?

Unless specifically stated during checkout, customs duties, import taxes, or other charges imposed by the destination country may not be included in the product or shipping price.

Customers are responsible for complying with applicable import requirements in their destination country.

25. How can I contact OWEN TRENDS?

For customer support, please contact us using:

Email: payment@owentrends.net
Phone: +44 7462297900

For order-related enquiries, please provide your order number whenever possible.

26. Where can I find your other policies?

Important customer information is available through our website policies, including:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Returns & Exchanges

• Payment Policy

• Secure Payment

• Cookie Policy

• Size Guide

We recommend reviewing the relevant information before completing your purchase.

27. What is the company information for OWEN TRENDS LTD?

OWEN TRENDS LTD
Flat 9, 3 Welsh Lane
Innsworth
Gloucester
United Kingdom
GL3 1PZ

Website: owentrends.net
Email: payment@owentrends.net
Phone: +44 7462297900

If your question is not covered above, please contact our customer support team and we will assist you where possible.

Last Updated: July 06, 2026